Shipping + Returns


Shipping Times: Current turnaround time is one to two weeks though if my kids and work schedule agree, I usually crank orders out faster. Please reference your account under purchases to see your expected ship-by date. Once your item ships, you will receive tracking information to follow your package. I try to make every attempt to create and ship your order as soon as possible once payment has been received. Products are all made-to-order and hand packaged with care in recyclable materials. 

Please keep in mind that with temperature variations and long journeys to your home, some of the products can become either melted or solidified and can vary in color batch to batch. This does not compromise the product, but it may need a little mixing.
Damn Good Face Wash is not responsible for shipping delays, damage, or loss.  If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

Shipping Within USA: Items are shipped using USPS Priority Mail and should arrive 1-3 days after mailing. Once the package has left Damn Good Face Wash and is in the hands of the shipping carrier, we are not responsible for delivery delays or if a package is not able to be delivered due to address errors.

International Shipping: The buyer is responsible for ANY customs fees incurred. Items are shipped internationally using First Class International Packaging Service up to 4 pounds. Bear in mind that shipping internationally with customs and such, your order could take at least 4 weeks to arrive.



We gladly accept cancellations within 24 hours of purchase.

Due to the nature of the products, we are unable to accept returns or exchanges. However, we want everyone to be happy with their purchase. If for some reason you are NOT happy, please contact us as soon as possible. Please read the description of the items as well as the essential oil blends used. Also keep in mind that because the products are made without preservatives, they should be stored in a cool, dry place and used in a timely manner. The face washes, toners and scrubs, should be used within three months for freshness. The face oils and body oils should be used within six months for freshness. Seasonal temperatures, temperatures within your home, and how you maintain your product (introducing water, bacteria, etc) can influence product freshness as well.